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delivery & Returns

delivery

Every scented product is handmade and poured by us, so we ask all of our customers to allow for 5-7 working days for their product to be made. It may be that the product you've ordered has recently been made, so in some instances we are able to ship your order the very next day! After this, standard shipping times apply.

 

 United Kingdom only
Postage is calculated by weight at checkout

0-1KG Large Letter (wax melts)

Second Class Royal Mail £1.95

 0-2KG Small Parcel (Candles)

Second Class Royal Mail £3.95
 

2-20KG

DPD Local £5.95
 

Return & Exchange Policy

We are happy to refund your product in the event of any damage or default where Luna Candles is considered at fault, within 30 days of purchase.

 

Unfortunately we will be unable to accommodate any refund if it appears that your candle has not been burnt correctly in line with our candle care instructions supplied with each purchase. We strongly advise that these are read upon purchasing to ensure the best possible burning experience.

 

Please do not hesitate to contact us with regards to any questions that you may have hello@lunacandles.co.uk

Please send all returns within 30 days of receipt to:

 

Luna Candles

10 Fowler Crescent

Loanhead

Midlothian

EH20 9RX

Your refund will be processed back to your original payment method within 7 working days. Your refund will exclude postage.

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